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NVQ Level 2 in Business and Administration:

This qualification is designed to enable you to demonstrate your competence in the workplace.

NVQ L2 in Business and Administration is aimed at people working in administration across all occupations and sectors of employment. It’s ideal if your role involves carrying out a broad range of administrative activities and you work independently with relatively little supervision.

In order to achieve the NVQ, you will need to complete the following two mandatory units:

• Unit one - Carry out your responsibilities at work
• Unit two - Work within your business environment

• Unit three - Ensure your own actions reduce risks to health and safety
• Unit four - Work effectively with other people
• Unit five - Manage customer relations
• Unit six - Organise and support meetings
• Unit seven - Word processing software
• Unit eight - Spreadsheet software
• Unit nine - Database software

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NVQ L2 in Customer Service is ideal for people who currently work in a customer service role and want to improve and update their customer service skills to ensure that they offer the best possible service.

In order to achieve the NVQ, you will need to complete the following seven units:

• Unit one - Prepare yourself to deliver good customer service
• Unit two - Provide customer service within the rules
• Unit three - Give customers a positive impression of yourself and your organisation
• Unit four - Deliver reliable customer service
• Unit five - Resolve customer service problems
• Unit six - Develop customer relationships
• Unit seven - Promote additional services or products to customers

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Team Leading is a nationally recognised qualification that helps you to build a bridge to new opportunities at work. This flexible course enables you to develop your skills and knowledge of team leading, if you’re a total beginner, and to gain recognition for your existing skills if you already have some experience.

In order to achieve the NVQ, you will need to complete the following four mandatory units:

• Unit one: Managing yourself
• Unit two: Productive Relationships
• Unit three: Team Leadership
• Unit four: Health and Safety

• Unit five: Encouraging innovation
• Unit six: Allocating teamwork
• Unit seven: Providing learning opportunities
• Unit eight: Resolving customer service problems
• Unit nine: Supporting customer service problems

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This course leads to an Information Technology Qualification (iTQ). iTQ is the new National Vocational Qualification (NVQ) for IT Users and is designed to demonstrate your competence in using IT where you work.

You can pick and mix from over 16 units including - email, internet and intranets, website software, word processing software and database software - to build your iTQ at Level 1 and/or Level 2.

The benefits of ITQ:

• Previous IT qualifications can be used to build towards the iTQ
• It enhances your employability
• You gain a nationally- and employer-recognised IT qualification that is invaluable for your future career progression

Units are available in the following subjects:

• Make selective use of IT (mandatory)
• Operate a computer
• Artwork and imaging software
• Internet and intranets
• Email
• Word processing software
• Spreadsheet software

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The Level 2 NVQ in Retail Skills is ideal for people who currently work in a retail role and want to build their retail skills and gain recognition of a wider range of abilities.

In order to achieve the NVQ, you will need to complete one mandatory unit:

• Unit one:Working effectively in own organisation

• Unit two - Receive goods and materials into storage
• Unit three - Keep stock at required levels in a retail environment
• Unit four - Display stock to promote sales to customers in a retail environment
• Unit five - Help customers to choose products
• Unit six - Maximise product sales
• Unit seven - Provide information and advice to customers
• Unit eight - Process payments for purchases in a retail environment
• Unit nine - Give customers a positive impression

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Preparation for Business is ideal for anyone who is thinking of starting a business or who wants to understand more about how successful entrepreneurs think and behave. The course will help to prepare learners for business start-up, turning a dream into a practical business plan, understand competitors and plan business operations successfully.

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NCFE Level 3 Certificate in Personal Effectiveness at Work:

Emotional Intelligence - the ability to understand and control emotions, and recognise and respond to those of others - is emerging as the single most effective business skill of the new century. This course provides advanced skills to maximise effectiveness and impact at work. Full of practical techniques, it enables participants to improve their Emotional Intelligence in eight key areas.

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